Track pickup status by AWB number, singly or in bulk.
Track single pickup order
Retrieve the current status, address details, SKU information, and full state history for a single pickup order by its AWB number.
Address fields (name, phone_number, address_line) are masked (returned empty) in the tracking response for data privacy.
path Parameters
awb_number^[a-zA-Z0-9]+$ · requiredThe AWB (airway bill) tracking number. Alphanumeric.
Track single pickup order › Responses
Tracking details for the pickup order
client_order_numberClient's order identifier.
request_typeAlways 'pickup' for reverse logistics orders.
client_request_idAWB number (same as the path parameter).
client_idShadowfax client ID.
destination_pincodeReturn destination pincode. Null if not set.
priceAlways null in tracking responses.
Address structure returned in tracking responses. PII fields (name, phone_number, address_line) are masked empty for privacy.
Seller/return address. Null for RTO orders.
status_last_updated_atISO 8601 timestamp of the last status update.
statusCurrent status of the order, as a display name.
scheduled_dateScheduled pickup date as milliseconds since epoch.
date_createdOrder creation date as milliseconds since epoch.
pickup_typeConfirmed pickup type.
Chronological list of all state transitions.
slot_start_timeStart of the agreed pickup window. Set only for slot pickups, null otherwise.
slot_end_timeEnd of the agreed pickup window. Set only for slot pickups, null otherwise.
Track multiple pickup orders
Retrieve tracking details for multiple pickup orders in a single call. Returns a dictionary keyed by AWB number, where each value is an array containing the order tracking object.
Maximum 50 AWB numbers per request.
Track multiple pickup orders › Request Body
request_idsList of AWB numbers to track. Maximum 50.
Track multiple pickup orders › Responses
Dictionary of tracking results keyed by AWB number
client_order_numberClient's order identifier.
request_typeAlways 'pickup' for reverse logistics orders.
client_request_idAWB number (same as the path parameter).
client_idShadowfax client ID.
destination_pincodeReturn destination pincode. Null if not set.
priceAlways null in tracking responses.
Address structure returned in tracking responses. PII fields (name, phone_number, address_line) are masked empty for privacy.
Seller/return address. Null for RTO orders.
status_last_updated_atISO 8601 timestamp of the last status update.
statusCurrent status of the order, as a display name.
scheduled_dateScheduled pickup date as milliseconds since epoch.
date_createdOrder creation date as milliseconds since epoch.
pickup_typeConfirmed pickup type.
Chronological list of all state transitions.
slot_start_timeStart of the agreed pickup window. Set only for slot pickups, null otherwise.
slot_end_timeEnd of the agreed pickup window. Set only for slot pickups, null otherwise.