Reference
Glossary
| Term | Meaning |
|---|---|
| AWB | Air Waybill — the tracking number assigned to a shipment |
| RTS | Return to Seller — reverse order delivered to the seller's address. Quick Commerce uses the same abbreviation for Return To Store |
| RTO | Return to Origin — reverse order delivered to the client's warehouse |
| QC | Quality Check — doorstep inspection before accepting a return |
| POD | Proof of Delivery — confirmation (signature, photo, OTP) that delivery occurred |
| CID | Customer Initiated Delay — customer asks to reschedule pickup |
| Pincode | Indian postal code (6 digits) — used for serviceability checks |
| Hub | Shadowfax facility where items are sorted and routed |
| Runsheet | A rider's daily list of assigned pickups/deliveries |
| E-Way Bill | GST transport document required for goods above Rs. 50,000 |
| Client Order ID | Your internal order reference, used for idempotency |
| Forward | Warehouse-to-customer delivery |
| Reverse | Customer-to-warehouse/seller pickup |
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