Forward Logistics

Forward logistics covers the movement of items from warehouses or sellers to customer doorsteps — standard e-commerce delivery.

Shadowfax handles forward delivery across India with same-day and next-day options, real-time tracking, and NDR (Non-Delivery Report) management.

What's Covered

• Order placement — create delivery orders with item, pickup, and address details
• Delivery tracking — real-time status from dispatch to doorstep
• Order updates — modify customer details, e-way bill, or trigger RTO/RTS/NDR re-open
• Cancellation — cancel orders before delivery
• Serviceability — check forward delivery pincode coverage
• Callbacks — push notifications for delivery status changes

Most partners use Marketplace, the default — see Order Types if you need Warehouse, D2D, or MPS.

Quick Links

• Quickstart — get live in under 10 minutes
• Orders — place, update, and cancel orders
• Order Lifecycle — how an order moves from placed to delivered
• Order Types — for Warehouse, D2D, or MPS integrations
• API Reference — all endpoints with interactive examples