Escalations

Raise an operational escalation against a specific AWB — for example, requesting expedited pickup or reporting a delivery status mismatch.

Raising an Escalation

Code
curl -X POST https://dale.staging.shadowfax.in/api/v1/clients/support/issue/ \
  -H "Authorization: Token your_api_token" \
  -H "Content-Type: application/json" \
  -d '{
    "awb_number": "SF1234567890",
    "issue_category": 1,
    "comments": "Customer reports no delivery attempt in 2 days"
  }'

issue_category is one of:

Submitting a category that isn't valid for the order's current status returns a 400. comments is optional, up to 1000 characters.

Code
{
  "status": "SUCCESS",
  "message": "Issue received"
}

See Raise an Escalation in the API Reference. If you're building automated tooling and want to check which categories apply to a specific order before submitting, Discover Valid Categories is also available.